VANZARI - MARKETING
Taking a customer from Hell to Heaven in 60 seconds. The secrets of customer relations
The service sector in Romania is still sub-par when it comes to taking good care of its customers. Many businesses have failed to understand that Customer Service is not just smiling and saying "hello" nicely, as it is understood now, but an entire sales and communication strategy. Neglecting customer service can have dire consequences for a company. When the economy was doing well, many companies thought customers were expendable, because demand was high, but nowadays, with the economy being like it is, holding on to clients is vital to the survival of a business. citeste tot articolul
The service sector in Romania is still sub-par when it comes to taking good care of its customers. Many businesses have failed to understand that Customer Service is not just smiling and saying "hello" nicely, as it is understood now, but an entire sales and communication strategy. Neglecting customer service can have dire consequences for a company. When the economy was doing well, many companies thought customers were expendable, because demand was high, but nowadays, with the economy being like it is, holding on to clients is vital to the survival of a business. citeste tot articolul
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