MANAGEMENT - LEADERSHIP
Atelierul de Afaceri - Cum poti aduce un client din Iad in Rai in 60 de secunde
Sectorul de prestari servicii din Romania inca sufera cumplit in ceea ce priveste "grija fata de client". Customer Service nu inseamna doar zambet si un "Buna ziua!" spus cu amabilitate, asa cum este inteles in prezent, ci reprezinta o intreaga strategie de vanzare si comunicare. Neglijarea acestui domeniu poate avea consecinte economice serioase pentru compania ta. Daca in perioadele de avant si crestere economica multi isi imaginau ca se poate trai si fara clienti fideli "pentru ca oricum sunt destui care bat la usa", pastrarea acestora in perioadele de criza poate insemna salvarea afacerii. citeste tot articolul
Sectorul de prestari servicii din Romania inca sufera cumplit in ceea ce priveste "grija fata de client". Customer Service nu inseamna doar zambet si un "Buna ziua!" spus cu amabilitate, asa cum este inteles in prezent, ci reprezinta o intreaga strategie de vanzare si comunicare. Neglijarea acestui domeniu poate avea consecinte economice serioase pentru compania ta. Daca in perioadele de avant si crestere economica multi isi imaginau ca se poate trai si fara clienti fideli "pentru ca oricum sunt destui care bat la usa", pastrarea acestora in perioadele de criza poate insemna salvarea afacerii. citeste tot articolul
VANZARI - MARKETING
Taking a customer from Hell to Heaven in 60 seconds. The secrets of customer relations
The service sector in Romania is still sub-par when it comes to taking good care of its customers. Many businesses have failed to understand that Customer Service is not just smiling and saying "hello" nicely, as it is understood now, but an entire sales and communication strategy. Neglecting customer service can have dire consequences for a company. When the economy was doing well, many companies thought customers were expendable, because demand was high, but nowadays, with the economy being like it is, holding on to clients is vital to the survival of a business. citeste tot articolul
The service sector in Romania is still sub-par when it comes to taking good care of its customers. Many businesses have failed to understand that Customer Service is not just smiling and saying "hello" nicely, as it is understood now, but an entire sales and communication strategy. Neglecting customer service can have dire consequences for a company. When the economy was doing well, many companies thought customers were expendable, because demand was high, but nowadays, with the economy being like it is, holding on to clients is vital to the survival of a business. citeste tot articolul
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